City Cares
Citizen Relationship Management Software
Engage residents & increase the quality of life in your city
with our easy to use mobile app and web site.
Features
Is There a Better Way to Communicate with the Public?
Keep citizens up to date with a custom portal page that gives them instant access to city news, events, and more. It also allows them to easily submit and review requests online.
- Increased visibility with the public facing portal
- 24/7 web and mobile access
- Simple to use citizen relationship management software
- Fully searchable knowledge base for staff and citizens
- Manage routine correspondence (welcome letter, planned work, code enforcement) with responsive automatic workflows
Novo Solutions municipal software gives citizens and staff around-the-clock access to the information they need, including a fully searchable knowledge base and communication portal.
How Can I Automate and Better Manage Requests?
Collect, organize and manage all request submissions through the web portal, mobile app, emails, calls or other systems you have in place.
- Manage any request from any device, anywhere
- Time saving built-in work flows including alerts or emails to trigger actions
- Share data with personnel from public works and other municpal departments
- Automated email notifications when requests are added or updated
With our versatile municipal software, requests can be managed from anywhere, any time. Built-in work flows automatically route requests based on category, or other criteria, saving time and reducing correspondence. From taking care of maintenance requests to keeping citizens happy, Novo Solutions has the software to fit your needs.
How Can I Improve Turnaround Times on Citizen Requests?
Issues that have been Geo-tagged allow staff to respond to requests more quickly.
- Residents can view Open Issues on a map to prevent duplicate requests.
- New Issues can easily be Geo-tagged from the person’s current location or another address.
- Staff can view requests on a map to help prioritize work and optimize routes.
The CityCares Mobile app is integrated with the ShareNet Work Order Management solution for a full, turn key solution.
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