Municipal Software
Increase visibility of work performed, deliver 24/7 citizen support and
keep the public informed with our powerful municipal software.
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Features
EASE OF USE
CITIZEN ACCESS
CITIZEN ACCESS
Quickly learn and begin tracking, sharing and reporting on information in more productive ways
CITIZEN ACCESS
CITIZEN ACCESS
CITIZEN ACCESS
Enable citizens to submit requests and receive notifications upon completion
WORK FLOW
CITIZEN ACCESS
COST CAPTURE
Auto route requests to departments, automate notifications and create approval tasks
COST CAPTURE
COST CAPTURE
COST CAPTURE
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Track work order costs with related parts and labor hours, track Emergency related costs
REPORTING
COST CAPTURE
INTEGRATION
Report on maintenance history, future cost projections, staff performance and more
INTEGRATION
COST CAPTURE
INTEGRATION
Send information automatically back and forth between systems to increase efficiency
MOBILE ACCESS
MOBILE ACCESS
MOBILE ACCESS
View and update service requests, work orders, assets and job procedures while in the field
SECURITY ROLE
MOBILE ACCESS
MOBILE ACCESS
Limit what each department and user can do and the information they can access in the system
QUESTIONS
Is There a Better Way to Communicate with the Public?
Keep citizens up to date with a custom portal page that gives them instant access to city news, events, and more. It also allows them to easily submit and review requests online.
- Increased visibility with the public facing portal.
- 24/7 web and mobile access.
- Simple to use citizen relationship management software.
- Fully searchable knowledge base for staff and citizens.
- Manage routine correspondence (welcome letter, planned work, code enforcement) with responsive automatic workflows.
Novo Solutions municipal software gives citizens and staff around-the-clock access to the information they need, including a fully searchable knowledge base and communication portal.
How Can I Automate and Better Manage Requests?
Collect, organize and manage all request submissions through the web portal, mobile app, emails, calls or other systems you have in place.
- Manage any request from any device, anywhere.
- Time saving built-in work flows including alerts or emails to trigger actions.
- Share data with personnel from public works and other municipal departments.
- Automated email notifications when requests are added or updated.
With our versatile municipal software, requests can be managed from anywhere, any time. Built-in work flows automatically route requests based on category, or other criteria, saving time and reducing correspondence. From taking care of maintenance requests to keeping citizens happy, Novo Solutions has the software to fit your needs.
Is There a More Effective Way to Organize and Control Assets?
Create, access and update assets and work orders with our turn-key, cloud based asset management software.
- Convenient bar code scanning on smart phone or tablet.
- Improved visibility by reporting on any asset, anywhere, any time.
- Customizable forms, fields, record lists, email templates, and more.
- Easy data migration from spreadsheets and other files.
Local governments maintain capital-intensive assets, to reduce costs, it’s crucial to focus on asset maintenance and repairs, as well as tracking with regular assessments. Our adaptable municipal software will simplify how you organize, utilize and maintain assets, and manage work orders.
How Can I Improve Work Order Turnaround Times?
Make repairs faster by tagging assets and work orders with their exact location and seeing them on a map.
- Convenient asset mapping and geo-tagged work orders with specific, pin-pointed location information.
- Simplified equipment troubleshooting and expedited work orders because equipment and parts needed are listed on maintenance work orders.
- Automated work order updates to stay informed of status, frequency, and resolutions.
- Improved productivity and streamlined operations across municipal departments.
Municipal software with advanced geo location capabilities helps you manage, maintain and deploy your assets more effectively. It tracks spending and provides informative reports to keep costs down and work running smoothly.
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