ShareNet Features
Managing Municipal Assets
Gain control over the organization and status of your assets with our ShareNet asset management software.
Track, share and report on any asset, always know their value, condition and location, while maintaining and utilizing them more effectively with Novo ShareNet web and mobile government software solutions.
- Better Organization & Control and improved visibility by reporting on any asset, anywhere, any time
- Adaptable and scalable with customizable forms, fields, email templates, charts, reports and more
- Improve asset utilization by knowing exactly which assets you have, where they are located and the status
- Keep track of purchase information, asset maintenance schedules, their depreciated value, and more, so you can assess and maintain the lifespan and value of those assets.
Our asset management government software allows you to easily modify forms, record lists, fields and email templates, attach documents or photos to your records, and tailor the system to keep track of all of your equipment.
Managing Work Flow With Work Orders
Work Order Software that simplifies how you manage Work Orders
across multiple departments with one Municipal Software.
Create, access and update assets and work orders from your office or in the field with the Novo Solutions ShareNet work order software.
- Automate manual processes and eliminate things falling through the cracks
- Improve processes that affect performance with automated scheduling
- Simplify troubleshooting with accessible procedures, documents, and pictures
- Make smarter repair and replacement decisions by linking work orders and preventative maintenance tasks to assets and equipment
Our turn-key cloud based work order system helps you easily capture troubleshooting, scheduling, maintenance and setup information and share that knowledge to keep all stakeholders up to speed. Novo Solutions will help you stop bottlenecks, improve departmental communication, and automate complex tasks that improve productivity.
Public Works Software Benefits With ShareNet
Can I Improve Communication and Processes with the Public and Management?
Keep citizens, management, and council members up to date with a centralized information headquarters to view assets, documentation, and work order status in real time. It also allows citizens to easily submit and review requests online.
- Increased visibility with the public facing portal
- 24/7 web and mobile access for citizens and personnel (if needed)
- Knowledge and lessons learned are available to guide and support projects
- All project and work order data is accessible in one centralized location
- Streamlined communication and processes resulting in better management
Municipal Software
ShareNet Municipal Software Benefits
Increase visibility of work performed, deliver 24/7 citizen support and
keep the public informed with our powerful municipal software.
Customer Support Software
How Can I Optimize My Customer Support Operations?
Track requests, automate work flows and get complete, closed loop issue resolution with our robust customer service software.
- Automated manual processes
- Instant email notifications and status updates
- SLA alerts to trigger action
- Convenient customer self-support portal
Our robust, cloud-based software automates support operations and provides complete management of customer service requests until they are resolved.
Citizen Relationship Management Software
Increase community satisfaction by providing easy access for residents
to submit new issues and get answers to their questions.
How Can I Improve Turnaround Times on Citizen Requests?
Issues that have been Geo-tagged allow staff to respond to requests more quickly.
- Residents can view Open Issues on a map to prevent duplicate requests.
- New Issues can easily be Geo-tagged from the person’s current location or another address.
- Staff can view requests on a map to help prioritize work and optimize routes.
The CityCares Mobile app is integrated with the ShareNet Work Order Management solution for a full, turn key solution.
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