Cloud based solution means no need to set up or maintain a new server and application.
Easily import files and migrate data from spreadsheets and more.
Access and update information from your office computer or on-site using a mobile device.
Data is stored in your own dedicated database and safeguarded by multi-level security.
Automate record and ticket updates across multiple systems.
Automate manual processes and define business rules and SLAs to improve productivity.
Cloud based ShareNet Platform is designed for growth and maximum scalability.
Track requests, automate work flows and get complete, closed loop issue resolution with our robust customer service software.
Our robust, cloud-based software automates support operations and provides complete management of customer service requests until they are resolved.
We can help build customer satisfaction and resolve issues faster through better communication, reporting and request management processes, including our convenient customer portal.
Our customer service software empowers support staff, managers and customers with up-to-date information and reporting at their fingertips to bring about swift and satisfactory resolutions.
We can quickly increase server capacity as needed with our cloud hosting environment, and our automated work flows and robust tracking, sharing and reporting capabilities are fully customizable.
With our customer service desk software, requests can be submitted via multiple sources, forms can be customized by type of request, and automated work flows, including SLAs, departmental routing and more can be defined by you.
Automatic email to request creation, mobile device access, a customer self-support portal and powerful report building tools greatly reduce the time spent managing requests.
Our customer support software gives customers the ability to submit and track their own support requests, reducing call volumes, plus it helps bring new employees up to speed quickly with procedures and documentation just a click away.